Privacy Policy
This Privacy Policy explains how TruX Retail Partner, LLC ("TruX", "we", "us") collects, uses and protects information about the people who use the TruX Platform, our mobile and web application at truxretail.ai (the "Platform"). The Platform is provided to TruX staff for their work.
1. Information we collect
Account information: your name, work email address, mobile phone number (if you choose to provide it), role and the stores or programs you are assigned to.
Work information: task assignments, task status, notes, photos and other information you enter or upload while doing your work.
Technical information: sign-in times, device and app version, IP address and log data needed to operate and secure the Platform.
2. How we use information
We use this information to provide the Platform: to verify your identity and sign you in, assign and track work, send you account notifications, provide support, keep the Platform secure, and meet legal obligations. We do not use it for advertising.
3. Text messages (SMS)
If you provide your mobile number and check the SMS consent box in the app, TruX sends you text messages: one-time passcodes to sign in and account notifications such as task assignments and service alerts. Message frequency varies. Message and data rates may apply. Consent is not a condition of employment; you can sign in by email instead.
You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact IT@truxretail.com. See the SMS Terms for details.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver the messages on our behalf.
4. How we share information
We do not sell personal information. We share information only with service providers that host, operate and support the Platform for us under contracts that require them to protect it and use it only to provide their services; with the retailers we serve, limited to work results (for example, that a task in their store was completed); and where required by law or to protect the rights and safety of people or of TruX.
5. Retention
We keep information for as long as your account is active and as needed for the purposes above, our contracts with retailers, and legal requirements. Sign-in codes expire within minutes and are not kept.
6. Security
We protect information with encryption in transit and at rest, access controls, multi-factor authentication for administrators, monitoring and regular security reviews.
7. Your choices
You can update your account details, stop text messages by replying STOP, or ask questions about your information by contacting IT@truxretail.com.
8. Changes
We may update this policy. We will post the new version on this page with a new effective date.
9. Contact
TruX Retail Partner, LLC, 44927 George Washington Blvd., Suite 265, Ashburn, VA 20147 · IT@truxretail.com · 1-877-444-8789